EMT Practice Test

1. Question Content...

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Question1: How would you describe the relationship between the incident and Task table?

Question2: On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

Question3: Which module is used as the first step for importing data?

Question4: What section on the notes tab, shows the history of the work documented on the record?

Question5: Access Control rules may provide access security for which of the following database objects?

Question6: Which term refers to application menus and modules which you may want to access quickly and often?

Question7: Business Rules are used to enforce mandatory data on a form.

Question8: Which statement correctly describes the differences between a Client Script and a Business Rule?

Question9: What Service Catalog feature do you use to organize items into logical groups?

Question10: Which are valid Service Now User Authentication Methods? (Choose three.)

Question11: When would you use the following steps?
1, Homepage Admin > Pages
2. Right click on Homepage record
3. Select Unioad Portal Page

Question12: Which action enables personalization in a form for the admin role, only?

Question13: On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

Question14: How are Workflows moved between instances?

Question15: When importing spreadsheet data into ServiceNow, what is the first step in the process?

Question16: What are advantages of using Flow Designer? (Choose three.)

Question17: A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?
Choose 3 answers

Question18: 'Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?

Question19: A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:
* Requested for
*Requested by
* Approving manager
* Delivery instructions
All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

Question20: What is the language used for scriptingin ServiceNow?

Question21: What is the difference between a Ul Policy and Data Policy?

Question22: An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What issue could explain this?
Choose 2 answers

Question23: What are the three components of a filter condition?

Question24: What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?

Question25: A customer wants to use a client script to validate things on a form m order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?

Question26: While on an Incident record, how would you add a Tag for "Special Handling" to the record?

Question27: What is a quick way to create a report from a list view?

Question28: Record numbers have to be manually incremented

Question29: What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?

Question30: What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?

Question31: What is a no-code approach to control the mandatory or read-only state of a form field?

Question32: The baseline Service Catalog homepage contains links to which of the following components?

Question33: Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Question34: Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?

Question35: Which field (or fields) is used as a unique key during imports?

Question36: When using the Load Data and Transform Map process, what is the Mapping Assist used for?

Question37: While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?
Choose 2 answers

Question38: What module do you use to access the reports that are available to you?

Question39: On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers

Question40: Which role(s) are required to impersonate a user?
Choose 2 answers

Question41: ServiceNow uses what term to describe all the data saved within a particular form?

Question42: What is the difference between UI Policy and UI Action?

Question43: Which type of tables may be extended by other tables, but do not extend another table?

Question44: Which tool is used for creating dependencies between configuration items in the CMDB?

Question45: An order for new office equipment has Men placed through the Service Catalog. How would you view the lists of requests after the orders have Men placed?

Question46: Which testing framework is used to test ServerNew Applications?

Question47: What are two ways to generate an Event? (Choose two.)

Question48: Where can Admins check which release is running on an ServiceNow instance?

Question49: A Service Catalog may include which of the following components?

Question50: Security rules are defined to restrict the permission of users from viewing and interacting with dat a. What are these security rules called?

Question51: What function do you use to add buttons, links, and context menu items on forms and lists?

Question52: Which statement is true about business rules?

Question53: Which module would you use to customize your instances banner image, text and colors?
A Homepage Admin > Pages > Branding

Question54: What action will allow you to personalize layouts of columns in a list?

Question55: A form displays information about one record at the top, for example a User, Additional records, which are associated with that User, are displayed on tabs at the bottom of the form. What are those tabs called?

Question56: Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

Question57: To apply a UI Policy to all views, which field should be set to true in its definition record?

Question58: If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

Question59: How would you navigate to the Schema map for a table?

Question60: When selecting the Target table for an import, which tables can you select?
Choose 3 answers

Question61: What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

Question62: What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

Question63: When using the Data Pill Picker, use which keys to dot-walk (6 fields in other tables?

Question64: When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

Question65: Which system property is added and set to true in order to see impersonation events in the System Log?

Question66: What are the 5 provided Roles by ServiceNow?

Question67: You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers

Question68: When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

Question69: Which one of the following statements describes the purpose of a Service Catalog workflow?

Question70: How is a group defined in ServiceNow?

Question71: Reports can be created from which different places in the platform? (Choose two.)

Question72: FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

Question73: What are the components that make up a filer condition?
Choose 3 answers

Question74: If users would like to locate and assign a task to themselves in the Platform, What action could they perform from the list view to make the assignment?
Choose 2 answers

Question75: A User is stored in which table?

Question76: What is the master table that contains a record for each table in the database?

Question77: What are the steps for applying an update set to an instance?

Question78: Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Question79: A Role is defined as what?

Question80: What is the purpose of flagging an article in a knowledge base?

Question81: Which one of the following is an accurate list of changes that are captured in an Update Set?

Question82: Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

Question83: On a filter condition, which component is always a choice list?

Question84: Which one of the following statements is true?

Question85: A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?

Question86: A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

Question87: You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?

Question88: Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

Question89: As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

Question90: In what order should filter elements be specified?

Question91: The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against me data?

Question92: On the Form header, which icon do you use to access form templates?

Question93: New records, new groups, and modified configuration Items (Cls): what do they have in common?

Question94: Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)

Question95: What setting allows users to view a Knowledge Base article even if the are not logged in?

Question96: A group is stored in which table?

Question97: What do you need to do before you can use an Application-based trigger in your flow?

Question98: What framework can be used to manage the tables and Cis associated with a use case?

Question99: What is a sys_id?

Question100: What are the two aspects to LDAP Integration?

Question101: What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?

Question102: On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

Question103: ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?

Question104: Which type of ServiceNow script runs on the web browser?

Question105: What is the purpose of a Related List?

Question106: Which of the following is used to categorize, flag, and locate records?

Question107: While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

Question108: After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?

Question109: Group records are stored in which table?

Question110: Which tool is used to have conversations with logged-in users in real-time?

Question111: You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

Question112: What are the four knowledge workflows available in the ServiceNow base instance?

Question113: Where in Flow Designer can users access information about actions that are added to the flow?

Question114: A customer requests the following data quality measures be added:
1. Incident numbers should be read-only on all lists and forms, for all users.
2. Short Description field should be mandatory, on all records, across all applications, on insert.
Which type of policy would you use to meet this requirement?

Question115: Which application is used primarily to load data into ServiceNow?

Question116: What is the name of the string that display filter criteria?

Question117: What type of field has a drop down list, from which you can pick from pre-defined options?

Question118: Which one of the following statements best describes the purpose of an Update Set?

Question119: How are local flow variables accessed in the Flow Designer Data panel?

Question120: IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

Question121: When building an extended table from a base table, which fields do you need to create? Choose 2 answers

Question122: When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

Question123: You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?

Question124: When using Flow Designer what is the Flow Execution initiated by?

Question125: What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

Question126: As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

Question127: What does ServiceNow recommend as a best practice regarding data imports?

Question128: Table Access Control rules are processed in the following order:

Question129: If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?

Question130: What do you activate when you want to add applications or functionality within your development instance?

Question131: Where would you go in ServiceNow to order services and products offered by various departments?

Question132: What section on a task record would you use to see the most recent update made to a record?

Question133: What type of query allows you to filter list data using normal words, instead of the condition builder?

Question134: Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?

Question135: What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?

Question136: An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created
"Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?

Question137: Which element is used to track items not saved with a field, in a record?

Question138: Which is the base table of the configuration management database hierarchy?

Question139: What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

Question140: On a Form header, what is the three bar icon called?

Question141: Which modules can you use to create a new table?
Choose 2 answers

Question142: What types of entities can receive task assignments, in ServiceNow?
Choose 2 answers

Question143: As administrator, what must you do to access feature of High Security Settings?

Question144: Which section of the ServiceNow UI allows you to perform a global search?

Question145: A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

Question146: In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?

Question147: What tool is used to import data from various data sources, and map that data into ServiceMow tables?

Question148: What access does a user need to be able to import anicies to a knowledge base?

Question149: Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

Question150: A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

Question151: Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationship?

Question152: What is the function of user impersonation?

Question153: The customer has asked that your change the default layout of the task list.
* Number
* Task Type
* Parent
* Short Description
* Assignment Group
* Assignment
* Updated
After navigation to the list, where would you click, to meet this requirement?

Question154: Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?

Question155: Configuration will not affect what others see on their forms.

Question156: What information does the System Dictionary contain?

Question157: Which framework can automatically populate values for the priority and Category field based on the Short description field value?

Question158: Which admin role is required to make changes to High Security Settings?

Question159: What are the steps to retrieve an Update Set?

Question160: How would you define an Access Control, to allow a user with iti role to have permission to create incident records?

Question161: On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called?

Question162: What icon do you use to change the boon and color on a Favorite?

Question163: Which one of the following is NOT a type of Visual Task Board?

Question164: UI Policy can make fields read-only, mandatory, or hidden.

Question165: Which of the following protects applications by identifying and restricting access to available files and data?